Today we went with an unusually hyper R to get her passport made.. Yes, yes, a foreign vacation is on the anvil. Oh man! What a tedious task. A long wait, an even more cranky R- for how long could I keep her occupied with W (her nemesis) or the Aunty with the boy (who fell down innumerable times on the smooth floor)... She wanted to zoom across the floor and into her father's arms- having missed him sorely the day before. So she devised a game of running around the metallic seats and plopping down on the floor- stopping only when I offered her some 'cake' (brownie) for her effort. The lone shop inside the waiting area is helpfully stocked with pastries of all kinds- lest the consumer experience near-death levels of hypoglycaemia while waiting so long!
I think the whole passport issue-system is a complete waste of time. Especially for mothers with infants and toddlers (there were quite a few)- it takes a long wait to get to each of the four counters even when all documents are in place. I actually expected LoML to get the printed passport in hand after all this Herculean effort- to be told that it will be couriered home God-knows-when.
That's why such a system breeds corruption of agents. If it was shorter and crisper- in tune with the changing times and consumer- it would be so much easier.
Thomas Friedman may be correct in stating the flatness but what happens if people are hellbent on creating mountains of 'processes'?
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